Refund policy
Returns, Exchanges & Cancellations
Effective date: 25 September 2026. This policy applies to orders placed on devoilerethnics.com. Please check the product page for item-specific restrictions before ordering.
Order cancellations
- To cancel an order, contact our customer support team before it ships. We will confirm whether we can complete the cancellation.
- Once an order has shipped, it cannot be cancelled. After delivery, eligible items may be returned under this policy. A ₹99 return processing fee applies when you return an otherwise correct item.
- Custom-made and personalised orders cannot be cancelled or returned for a change of mind. If an item is damaged, defective or not as ordered, contact us so we can resolve the issue.
Cash on Delivery
- Cash on Delivery (COD) orders carry an additional ₹99 COD fee, shown at checkout.
- This fee is not refunded on a customer-initiated return. If we supplied a damaged, defective or incorrect item, we will assess a refund of the full amount paid, including applicable fees.
Returns and exchanges
- Send your request within 3 days of delivery. Contact us with your order number and the reason for your request. For a damaged, defective or incorrect item, include clear photographs where possible. Our team will contact you on the next working day to verify the request.
- Approval and pickup. Once approved, we will schedule a pickup within 48 hours. The courier's actual pickup time may depend on service availability in your area. Please do not ship an item back yourself unless we have approved a self-return and provided instructions.
- Inspection. When we receive the item, we will inspect it and confirm the outcome.
- Exchange or refund. For an approved exchange, we will dispatch the replacement after the original item passes inspection. For an approved return, we will initiate the refund within 7 working days after it passes inspection. Your bank or payment provider may take additional time to credit the amount.
Item condition
For a standard return or exchange, the item must be unused, unwashed, unaltered and untorn, with all brand tags intact. Please include any accessories supplied with it. Tell us when you submit your request if the item arrived damaged, defective or incorrect so we can assess it separately.
Items excluded from standard returns and exchanges
The following items cannot be returned or exchanged for a change of mind:
- Limited-offer sale items and Buy 1 Get 1 offer items;
- Custom-made or personalised products;
- Masks and pet clothing; and
- International orders.
If an excluded item arrives damaged, defective or not as ordered, please contact us. These exclusions do not limit remedies available under applicable law.
Exchanges
You may request an exchange within 3 days of delivery for any available style on our website, subject to stock availability and inspection of the original item. If your chosen replacement costs more, we will send you a payment link for the difference before dispatch. If it costs less, our team will confirm how the balance will be refunded before processing the exchange.
Refunds and order issues
Refunds are available for approved returns. We will initiate the refund within 7 working days after the returned item passes our quality check. Refunds for prepaid orders will generally go to the original payment method. For COD orders, we will ask for the details needed to issue the refund.
If an item arrives damaged, defective or different from what you ordered, contact us promptly with your order details. We will arrange an appropriate replacement or refund. If the same item is out of stock, you can choose a full refund or another item of the same value. The ₹99 return processing fee will not apply to a verified damaged, defective or incorrect item.
Contact us
To cancel an unshipped order or request a return or exchange, contact us at sales@devoilerinternational.com or +91 87777 17160. Please include your order number.
